Terms and Conditions; Privacy and Cookies
Standard Terms and Conditions of Business
kSail is a trading name of Keith Sammons Ltd Registered in England Company Number 09912653.
kSail Events is a trading name of kSail Events Ltd Registered in England Company Number 14666451.
GENERAL
These terms and conditions of sale will form the basis of any contract between the Company and the Buyer and exclude any other terms and conditions inconsistent with them which the Buyer might seek to impose at any time. No variation of these terms and conditions is permitted unless expressly agreed in writing by a Director of the Company.
All contracts entered into by the Company will be subject to English Law and will be subject to the exclusive jurisdiction of the courts of England and Wales.
Unless otherwise stated any estimate or quotation provided by the Company will be valid for 30 days from the date of issue. Goods will be invoiced at the prices in effect at the date of despatch. The Company reserves the right to adjust the price at any time prior to delivery of the Goods to take account of increases in labour or material costs or currency fluctuations. Unless otherwise stated the quoted prices are net ex-works and are exclusive of carriage, insurance, and packaging.
Unless expressly stipulated all descriptions, drawings, illustrations or ratings, standards, statements or details of capacity or performance specifications or other descriptive matter are approximate only and do not form part of any contract. Any breaking loads provided are for guidance only and are not guaranteed. The Company reserves the right to alter product specifications without prior notice.
The Company shall not be liable for any failure to deliver the Goods arising from circumstances outside its control. These circumstances include, but are not limited to, the following: Act of God, war, riot, explosion, abnormal weather conditions, fire, flood, strikes, lockouts, Government (UK or other) actions or regulations, delay by suppliers, accidents, shortage of materials, labour or manufacturing facilities.
Should the Company be prevented from delivering in the above circumstances the Company will inform the Buyer as soon as reasonably practicable.
Delivery is effected when the Goods leave the premises of the Company. Delivery dates are advised in good faith but the Company will not be liable for any loss caused by late delivery or its failure to make Goods available for collection on the due date.
The Company may deliver by instalments in such quantities as it may reasonably decide; and no breach in respect of one or more of them shall entitle the buyer to cancel any subsequent instalments or repudiate this contract as a whole.
Please contact the Company prior to returning any item.
If the buyer has ordered the incorrect items or has changed their mind they must inform the Company in writing within seven days and return the items at the Buyers expense, in an unused and saleable condition, within 14 days. The Company will provide a refund up to the value of the original order. Refunds for return after 14 days and up to one calendar month will be made by Credit Note up to the value of the returned goods excluding any shipping costs.
If the Buyer needs to return any purchase because the Company has made an error or the item is damaged or faulty, the Company will reimburse return postage up to the value of the original postage cost, excluding any additional expedited delivery premium.
It is not possible for the Company to accept returns of goods which have been manufactured, modified or altered to the Buyers own specifications. This includes any cut ropes, rigging, etc or goods that have required attachment of customer specified fittings.
Unless registered with a central and generic billing contact, all Institutional (School/University) accounts will be suspended at the end of each academic year (August) and reinstated once returning staff/students have verified their ownership of such account.
Other Institutional accounts (Clubs/Classes etc) are only available to those who have provided satisfactory verification of their identity and association, as solely determined by the company. Any doubt as to the continuity of identity or association will result in the account being suspended until such time that satisfactory verification can be made.
Risk in the Goods passes to the Buyer when the Goods are delivered to or collected by the Buyer or its agent.
The title in the goods remains with the Company until the Buyer has paid in full for the goods.
All sums are due within 7 days of the date of delivery for credit account holders. In other cases payment will be required prior to delivery.
PROVISION OF SERVICES
Any queries should be submitted via the online contact form or in writing to kSail, c/o 56 Andover Road, Winchester, Hampshire, SO22 6AG
These terms and conditions were reviewed in June 2024. Any changes will be published on this website.
Schedules and Results Manager (Offline), Event Templates and Services
Privacy and Data
Customer privacy notice
Keith Sammons Ltd t/a kSail, kSail Events Ltd
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Ksail, Unit 9A-9B, Stonefield Park, Martins Lane, Chilbolton, Stockbridge, Hampshire, SO20 6BL, GB
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
· Names and contact details
· Addresses
· Purchase or account history
· Information relating to loyalty programmes
· Website user information (including user journeys and cookie tracking)
· Records of meetings and decisions
· Information relating to compliments or complaints
· Information relating to sponsorship
We collect or use the following information for the operation of customer accounts and guarantees:
· Names and contact details
· Addresses
· Purchase history
· Account information, including registration details
· Marketing preferences
We collect or use the following information for service updates or marketing purposes:
· Names and contact details
· Addresses
· Marketing preferences
· Location data
· Purchase or viewing history
· IP addresses
· Website and app user journey information
· Information relating to sponsorship
· Records of consent, where appropriate
We collect or use the following information for recruitment purposes:
· Contact details (e.g. name, address, telephone number or personal email address)
· Date of birth
· Employment history (e.g. job application, employment references or secondary employment)
· Education history (e.g. qualifications)
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Address
· Account information
· Purchase or service history
· Customer or client accounts and records
· Correspondence
Website Cookies
Our websites use cookies to help provide our service to you as follows:
- Essential Cookies – these allow the website to operate including remembering your personal settings, basket contents and security
- Optional Cookies – these allow us to analyse how you use the site and include 3rd party services and cookies such as Google Analytics
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
o The collection and storage of information about the people (sailors, officials, volunteers and others), and the clubs, organisations and teams they are associated with and the events they may attend. This data is collected to enable effective support of events using our Event Portal, including, but not limited to the scoring of races.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for recruitment purposes are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
· Directly from you
· The organisations that represent you which may include, but not limited to schools, colleges, universities and clubs.
· The organisations for whom we act as a data processor.
How long we keep information
Data collected for use with provision of goods and services, customer accounts and guarantees, dealing with queries, complaints or claims will be deleted after 8 years of the last transaction.
Data collected for service updates or marketing purposes will be deleted after 8 years of the last communication.
Data collected for recruitment purposes will be deleted 2 years after any application where the person was not appointed. Employee data will be deleted 8 years after they leave the organisation unless required to be held longer by law.
Data collected and used on our Event Portal will be held indefinitely for archiving purposes in the public interest and statistical purposes.
Data for which we are a Processor for will be deleted upon request from the Data Controller. If we have no contact with the Data Controller for 2 years beyond the end of the processing contract we will delete the data.
Who we share information with
Data processors
IT Infrastructure Services
Data we hold about you may be stored and/or processed using 3rd party IT Systems including cloud based providers. All current providers are based in the UK or EU and we will only use providers in countries who have a data adequacy agreement with the UK.
Our core Infrastructure Providers are:
- Amazon Web Services - UK & EU
- Microsoft - UK & EU
- Zoho – EU
Google Analytics
Our websites and web-services use Google Analytics tracking of visitors. The terms of these services can be found at https://policies.google.com/technologies/partner-sites
It is possible to opt-out by following these instructions https://support.google.com/analytics/answer/181881
Others we share personal information with
· Organisations we need to share information with for safeguarding reasons
· Organisations we’re legally obliged to share personal information with
· Publicly on our website, social media or other marketing and information media
· Where we act as a Data Processor – the Organisation that acts as the Data Controller
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated
1 June 2025